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ExtraView Auto-Fill for NETS Help Desk

Proposed change to auto-fill for ExtraView problem classification:

Problem Classification
Assigned Staff
Team Members
Other Fields
Chargeback
Administration
cmcdill
-
-
N/A
Budget
abauer
marla
-
N/A
Cable Fabrication
moua
-
-
Required
Cable Pull
moua
-
-
N/A
Committee
-
-
-
N/A
Conference Set up
moua
-

Additional Contact: Eron Brennan
Additional Contact Phone: 1123
NETS Firm Date: Yes

N/A
Documentation
siemsen
-
-
N/A
Field Project Support
dialp
-
 Project Support fields are visible and required for user in NETS role. Fill to TBD for other roles.
N/A
Hardware Problem
-
-
-
N/A
Hardware Supply
moua
-
-
Required
Hardware Upgrade
mitchell
-
-
N/A
Host Meeting
marla
susang
-
N/A
Inventory
susang
-
-
N/A
IPT Maintenance
User if user is jcustard, dialp or shibao
-
-
N/A
Labeling
wildcat
-
-
N/A
Multi-Office Move
nets-phones

mumford
-
N/A
Network Analysis
mitchell
-
-
N/A
Network Construction
vandyke
-
-
Required
Network Design
mitchell
-
-
N/A
Other Network
-
-
-
N/A
Phone Change/Install/Problem/Phonemail
nets-phones
-
-
N/A
Phone Move
jgreen
nets-phones

TSPOC:  shibao
TSPOC phone:  8510

**Email Attention Banner: "New Request-You can move your phone to your new office if your networking is already setup. We will update the directory with your new location. If you need further assistance, please let us know."
N/A
Phone - Premium Service
nets-phones
-
-
Required
Physical Plant Install
guerrero
-
-
Required
Port Activation - Computer Room
moua
-
-
N/A
Port Activation - Conference Room
moua
-

Additional Contact: Eron Brennan
Additional Contact Phone: 1123
NETS Firm Date: Yes
N/A
Port Activation - Office
moua
-
-
N/A
Port Activation - Premium Service
moua
-
-
Required
Property
susang
-
-
N/A
Proposal
marla
-
-
N/A
Remote Access
dialp
-
-
N/A
Routing
siemsen
-
-
N/A
Security
mitchell
-
-
N/A
Seminar / Presentation
-
-
-
N/A
Software Development/Problem
belinda
-
-
N/A
Software Installation
mitchell
-
-
N/A
Software Problem
belinda
-
-
N/A
Use of UCARnet Infrastructure
marla
vandyke
-
N/A
Wireless
jerome
-
-
N/A

This page last updated by: Belinda Housewright on

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