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All tickets for adding and removing switches, servers, routers and ups systems can be found in ExtraView using a single form.

• Searching for an existing ticket with ticket number
  
• Searching for an open ticket without a ticket number
  
• Adding a new ticket
  
• Updating an open ticket
  
• Printing a list of open tickets
  
• NETS Help Desk Instructions
  

Searching for an existing Add Remove ticket with ticket number:

• Log in to ExtraView.
• Enter the ID number in the ID# field at the top of the page
• Hit return
• Click on the edit button to get details or update the ticket.

Searching for an open Add Remove ticket without a ticket number:

• Log into ExtraView
• Click the Query button at the top of the ExtraView home page
• Click on the Run button next to the "NETS: Open Add/Remove Tickets" report.
• Click on the edit button next to the ticket to view the details

Adding a new Add Remove ticket:

• Log into ExtraView
• Click the Add button at the top of the ExtraView Home Page
• Click on the NETS at the top of the page (this assumes your defaul business area and project area are Help Desk and NETS Help Desk).
• All fields in red are rquired.
• If a task has been completed or is not applicable, change the status of the task to Complete or N/A
• Change the Refresh Screen button to Update or Refresh. Note: If you don't change the status of the Refresh Screen button, the fields will be updated after you click the close button (bottom of the page).
• Once all tasks for a ticket have been completed, the ticket will close.
• Email will be sent to all staff with open tasks on a ticket every time the ticket has been updated.

Updating an existing Add Remove ticket:

• Log into ExtraView
• Search for the ticket to be updated (see above)
• For all completed tasks or tasks that are not applicable, change the status to Complete or N/A.
• Change the Refresh Screen button to Update or Refresh. Note: If you don't change the status of the Refresh Screen button, the fields will be updated after you click the close button (bottom of the page).
• Once all tasks for a ticket have been completed, the ticket will close.
• Email will be sent to all staff with open tasks on a ticket every time the ticket has been updated.

Printing a list of open Add Remove tickets:

• Log into ExtraView
• Click the Query button at the top of the ExtraView home page
• Click on the Run button next to the "NETS: Open Add/Remove Tickets" report.
• Print the report in landscape mode from your browser.