To install the Windows Remedy client, see http://netserver.scd.ucar.edu/nets/docs/procs/RemedyClientInstallation.htm
Remedy claims the to fix the annoying problem where Remedy clears the entire form when you happen to hit Ctrl-E:
The mnemonics and accelerator keys on the motif platform can be customized by changing the AruserPrivate resource file. This file can be found in $INSTALL_DIR/locale/C or in $INSTALL_DIR/locale/lang directory if environment variable lang is defined.As of 2/1/01, there is no Remedy client for Linux, so I run Remedy on niwot, displaying to my laptop.
DSG runs the Remedy server, version 3.2.2, on dbserver.ucar.edu. This is an old version - they should be running 4.5.1. They can't upgrade until Oracle has been upraded to version 8.
DSG has installed two versions of the Remedy client (aruser) on niwot: 4.0.1 and 4.5.1. You can use either - they'll both talk to the Remedy server on dbserver. They have set up 4.0.1 as the default because they're scared to go to 4.5.1 until the server has been upgraded. I choose to run 4.5.1, it seems to work fine.
Lana has set up a wrapper script called "remedy" on niwot for
users of the "default" 4.0.1 client. The script sets up Remedy
environment variables and then runs aruser. Trouble is, if you
use the script, you can't supply command-line argument to
aruser. Also, the script is there for 4.0.1, but not for 4.5.1.
For these reasons, I choose to set the environment variables in
my .bashrc file, and run 4.5.1. I
used the contents of
/fs/tools/sparc.solaris-7/remedy-4.0/bin/remedy
as a guide when I edited my
.bashrc. I also defined an alias
named "remedy", which is the way I run it on niwot.
Once the client is actually running, you want to customize it.
The first step is to set the "search path" so Remedy can find
macros, including the macros written by Belinda. In the client,
click Tools->Options and set
the Search Path to
/fs/tools/sparc.solaris-7/remedy-4.5/bin/;/fs/projects/nets/RemedyMacros;/fs/scd/home0/siemsen.
Now that you have an alias that you control for the aruser command in .bashrc, you can add command-line options. To get it to open with a maximized window on the laptop screen, use "-geometry 1012x684+0+0"
By default, aruser starts with no form open. You then have to
explicitly open the
TT: SCD Request form. To get
aruser to open the form at startup, define a macro named
opennets and use the "-i opennets" command-line option in the
definition of the "remedy" alias in .bashrc.
To print a list of open work requests,