Please be prepared to provide as much of the following information as possible:
Your contact information, including your name, phone number and email address.
Your UCAR Central Authentication Services (UCAS) account name and the project number under which you expected your data to be stored.
The host name of the computer on which you were running the FTP Client.
If this computer is not directly managed by CISL, provide the full
domain name. Also please provide the operating system name and revision,
(which can be done by providing the output of the
uname -a command) and the name
and version of the FTP Client you were using.
The dates and times you were accessing the MSS FTP Service.
A problem description. Please include the actual output from the FTP Client if possible.