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| HSS Customer Support Project |
| Overview: |
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The HSS Customer Support Project was established to provide formal
requirements to the CISL Customer Support Project team. This project
represents two major changes in the current customer support structure.
The first change is a move to a three tier'd customer support model. The
second is a move away from the Remedy trouble ticket system to a new
application, ExtraView. HSS is a major stakeholder in both of these
changes.
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| Project Details: |
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Status: Phase 1 Implementation |
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CISL Customer Support Project Web Site |
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CISL Staff Information |
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HSS Staff Information |
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