Enterprise Services Section
Procedures
ESS has developed the following procedures to identify and provide best business practices.
Each procedure outlines what is needed from the User to complete the request, as well as routing steps to assist ESS Staff in providing efficient and complete customer service.
Mesa Lab Computer Room Processes
How to Gain Computer Room Access, Request Tours, and Operational Procedure
This procedure is used to grant computer room access, tours, Visitors, Technicians, and Support Services personnel.
Install Request for the ML Computer Room and Property Tracking Procedure
This procedure is designed to guide staff through the purchasing, receiving, installation, and asset tracking of items that reside in the Mesa Lab Computer Room.
Request to Relocate an Item in the ML Computer Room and Property Tracking Procedure
This procedure is designed to guide staff through the relocation and asset tracking of items that reside in the Mesa Lab Computer Room.
Request to Remove an Item from the ML Computer Room and Property Tracking Procedure
This
procedure is designed to guide staff through the removal process and asset tracking of items that reside in the Mesa Lab Computer Room.
Workstation Support Services Team (WSST) Processes
Computer Request Process
This process outlines how to purchase a system for a new staff member, a new longterm visitor, or a permanernly damaged existing system. All other systems will be purchased through the scheduled three year replacement cycle purchases.
Loaner Equipment Request Process
This process is intended for workshops, use until a new system arrives, hosted visitors, or temporary testing systems.
Equipment Move or Return Process
WSST is responsible for moving ALL CISL workstations and peripheral equipment.
Networked Printer, Fax, and Photocopier Support Process
This process is designed to assist Administrative Assistants and staff with toner changing/ordering and equipment maintenance. Individual desktop ink jet printers do not apply.
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