Enterprise Services Section
Procedures
ESS has developed the following procedures to identify and provide best business practices.
Each procedure outlines what is needed from the User to complete the request, as well as routing steps to assist ESS Staff in providing efficient and complete customer service.
Mesa Lab Computer Room Procedures
How to Gain Computer Room Access, Request Tours, and Operational Procedure
This procedure is used to grant computer room access, tours, Visitors, Technicians, and Support Services personnel.
Install Request for the ML Computer Room and Property Tracking Procedure
This procedure is designed to guide staff through the purchasing, receiving, installation, and asset tracking of items that reside in the Mesa Lab Computer Room.
Request to Relocate an Item in the ML Computer Room and Property Tracking Procedure
This procedure is designed to guide staff through the relocation and asset tracking of items that reside in the Mesa Lab Computer Room.
Request to Remove an Item from the ML Computer Room and Property Tracking Procedure
This
procedure is designed to guide staff through the removal process and asset tracking of items that reside in the Mesa Lab Computer Room.
Workstation Support Services Team (WSST) Procedures
Computer Purchasing and Property Tracking Procedure
This procedure outlines how to purchase a replacement computer for one that has failed, and the scheduled three year replacement cycle purchases.
Office Equipment Request and Property Tracking Procedure
This procedure outlines how to request scanners, fax machines, and other office equipment that WSST is responsible for.
Workstation / Office Equipment Relocation, Decommission, or Maintenance Request and Property Tracking Procedure
This procedure outlines how to request a workstation or office equipment be transferred to another employee, request maintenance, or decommission.
Networked Printer, Fax, and Photocopier Procedures
This procedure is designed to assist Administrative Assistants and staff with toner changing/ordering and equipment maintenance. Individual desktop ink jet printers do not apply.
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