Using Citrix for Microsoft documents

CDE's dtmail and email attachments

When you receive an email attachment while using dtmail, the icon of the file will appear just under the body of the email:  <image>

The Problem

Typically, you would double-click on the icon to open the file in a compatible viewer.  The behavior of dtmail, however, does not work correctly with Citrix.  When any attachment is opened from dtmail, it makes a copy of the attachment in a temporary location ($HOME/.dt/tmp), spawns the correct viewer pointing it to the temporary copy, then deletes the copy when the viewer has been exited.  This does not work properly with Citrix since the Citrix session spawns itself in a new shell, detached from the original shell.  The original shell then dies, and dtmail, detecting that the shell has died (though Citrix has just started), deletes the temporary copy before Citrix has a chance to open the file.

The Workaround

Since the attachments can't (yet) be spawned directly from dtmail, you must copy the file into your home direcory, start a Citrix session, then open the file from the H: drive in the Windows 2000 desktop on echo.
First, start File Manager under CDE: <image>
Now drag the file from the dtmail window into the File Manager window, which should be open to your home directory:  <image>
Start Citrix, log in, and open the H: drive from My Computer:  <image>
Double click on the document icon in the H: drive window:  <image>
 

Opening attachments from pine

When viewing an email in pine with an attachment, there will be a "View Attachment" option in the menu below the body of the message.  Select ">" to go to the View Attachment menu.  From there, use "S"ave to save the file into your home directory, or a subdirectory of your home directory.  The file will then be available from Citrix in your H: folder (or subdirectory thereof).
 

Viewing attachments from Netscape Messenger

Netscape behaves in a similar manner to dtmail in that once the viewer it spawns to view the document exits, it removes the temporary file before Citrix has a chance to read it.  When in Messenger and reading an email that contains an attachment, right-click on the name of the attachment, and select 'Save Link As...' from the popup menu.  Save the file into your home directory.  Start Citrix, and open the H: drive to access the file.