Reporting problems logging into NCAR systems

If you continue to have problems or are uncertain as to what the specific problem is, you can contact consult1@ucar.edu. Please provide the following information:

• Nature of the problem: what is occurring and when ?

• "ssh" version on your workstation, with specific client type. Under OpenSSH, issuing an "ssh -V" command provides the version number, see section 5.1.

• Diagnostic trace from the login session. Under OpenSSH, this is provided by "ssh -v", refer to 5.3.

• Place of origin for your connection.

• NCAR host you are trying to connect to.

• Workstation (originating systems) operating system version.

• Any specific error messages displayed.

If you have questions about this document, please contact SCD Customer Support. You can also reach us by telephone 24 hours a day, seven days a week at 303-497-1278. Additional contact methods: consult1@ucar.edu and during business hours in NCAR Mesa Lab Suite 39.