NCAB Monitoring Host Policy

The Computer Production Group (CPG) in collaboration with the Network
Engineering and Telecommunications Section (NETS) has traditionally
monitored the status of network-attached hosts throughout NCAR/UCAR. As part
of this courtesy service, monitoring is limited to ten hosts, per division/
program. CPG will contact the appropriate system administrators when a
problem is detected by our monitoring systems.

In order to manage this process, the following responsibilities and
priorities defined will constitute the host monitoring policy.



Responsibilities:

CPG

Upon detecting a problem with a divisional host, CPG will make reasonable
efforts to notify the appropriate staff. This reasonable effort will consist
of:

  1. E-mail or telephone the first contact persons work extension (urgent
     option for voice mail).

       - Division Representatives may contact CPG at 303-497-1200

  1. If the first contact person has not responded within 15 minutes, the
     second person on the contact list will be contacted.

  2. If the second contact person has not responded within 15 minutes, the
     third and final person on the list will be contacted.

          If the third person does not respond CPG will make no further
          attempts.




NCAB Monitoring Host Policy



Division Representative

Each division that has hosts monitored by CPG will have a designated, official
division representative. That representative will have the following
responsibilities:

  1. Notify CPG of any planned upgrades or outages to monitored hosts.

	  - Alternate representatives may also schedule upgrades and outages.

  2. Notify CPG of any hosts that should be replaced or added with a work
     request.

     	https://cislcustomersupport.ucar.edu/evj/ExtraView/

  3. Provide CPG with the prioritized list of three divisional contacts with
     a work request.

     	https://cislcustomersupport.ucar.edu/evj/ExtraView/

  4. Notify CPG of any changes to the contact list with a work request.

     	https://cislcustomersupport.ucar.edu/evj/ExtraView/

Notifications can also be sent via e-mail to opns@ucar.edu




Priorities:

CPG will make every attempt to balance and distribute our monitoring
services fairly. Level 1 systems such as the Mass Storage System, production
supercomputers and FRGP are assigned a higher priority.

In the event a Level 1 system requires attention at the same time as a
divisional host, the Level 1 service will be addressed first. The
responsible staff will be contacted regarding the divisional host when time
permits.





Revised Dec 1, 2006